Frequently Asked Questions
Ordering & Bulk Pricing
Yes. If you’re ordering for multiple areas or facilities, contact us for bulk pricing and help building a standardized spill-readiness plan.
Absolutely—tell us the fluid type (oil/fuel/chemical/water-based), where the spill risk is, and whether there’s foot or vehicle traffic. We’ll recommend the right absorbents and containment.
Product Selection
- Universal: Absorbs most non-aggressive liquids (water-based fluids, coolants, many oils).
- Oil-Only: Hydrophobic—absorbs oils and fuels while repelling water (great outdoors/marine).
- Chemical/Hazmat: Designed for aggressive chemicals and unknown liquids.
Start with the footprint of the equipment/drum area, then add working space around it. If you expect traffic, choose a berm designed for pass-through or frequent entry.
Shipping
Many items process within 24–48 hours; delivery speed depends on the shipping method selected at checkout.
International shipping may be available; customers are responsible for duties/taxes and local import requirements.
Returns
Returns are accepted for eligible items in new/unused condition within the return window listed in our Refund & Returns policy.
Warranty
We stand behind product quality. If an item arrives damaged or has a manufacturing defect, contact us and we’ll make it right.
Contact
Use the contact form or call our support helpline: 888-774-5528 (Mon–Fri, 8 AM–5 PM EST).