FAQs

Frequently Asked Questions

Ordering & Bulk Pricing

Yes. If you’re ordering for multiple areas or facilities, contact us for bulk pricing and help building a standardized spill-readiness plan.

Absolutely—tell us the fluid type (oil/fuel/chemical/water-based), where the spill risk is, and whether there’s foot or vehicle traffic. We’ll recommend the right absorbents and containment.

Product Selection

  • Universal: Absorbs most non-aggressive liquids (water-based fluids, coolants, many oils).
  • Oil-Only: Hydrophobic—absorbs oils and fuels while repelling water (great outdoors/marine).
  • Chemical/Hazmat: Designed for aggressive chemicals and unknown liquids.

Start with the footprint of the equipment/drum area, then add working space around it. If you expect traffic, choose a berm designed for pass-through or frequent entry.

Shipping

Many items process within 24–48 hours; delivery speed depends on the shipping method selected at checkout.

International shipping may be available; customers are responsible for duties/taxes and local import requirements.

Returns

Returns are accepted for eligible items in new/unused condition within the return window listed in our Refund & Returns policy.

Warranty

We stand behind product quality. If an item arrives damaged or has a manufacturing defect, contact us and we’ll make it right.

Contact

Use the contact form or call our support helpline: +1-888-SPILL-28 (Mon–Fri, 8 AM–5 PM EST).